CUPCAKE GARDEN FAQ

YES, I absolutely bake fresh daily. Fresh is best! If your order for pick up or delivery is for the day before the day you intend to serve/eat the cupcakes, they keep when stored properly. Store in a cool place away from direct heat and sunlight. Do not refrigerate. Preferably, placed them in an airtight container. But fresh is best of course!

You can store our cupcakes in an airtight container, in a cool place, away from direct heat and sunlight. Do not refrigerate them as the fridge sucks the moisture from the cupcakes. If stored properly, they should keep for up to 3 days. But again, fresh is best!

I can do something similar but please note that all our cupcakes and cakes are hand crafted. So no cupcakes/cakes will be exactly the same. Decorations are also based on availability. Please read artistic style disclaimer. ARTISTIC STYLE DISCLAIMER Customers may request particular decorative specifications. However all cupcakes are subject to the artistic expression of Cupcake Garden. All products are handmade and unique, so no two are ever exactly the same. As such, garnishes and decorations will change from time to time without notice depending on their availability. Where a certain styling element or decoration is unavailable, Cupcake Garden will endeavour to replace the element or decoration. Cupcake Garden will not provide a refund for a product that does not look identically like another product in a photo.

I do not write on cupcakes directly. “Happy Birthday” Deco discs or signs are available for purchase if you like to include it with your order of Cupcake garden.

Yes, collection at my place is available from Kusnacht. Check my locations and collecting times on the webpage.

Customers are entitled to a repair, replacement or in some cases, a refund only when a product is not acceptable quality. Cupcake garden is not responsible for damage that may occur to an order after pick up or delivery. Cupcake garden takes all care and effort to ensure the integrity and the quality of all the products. All orders that leave my kitchen are created with highest care possible. Once an order is received by a customer from the Cupcake garden premises, I relinquish all responsibility for an order’s condition and appearance. I provide customers with care and handling instructions on my website and/or verbally. It is the customer’s responsibility to exercise care when carrying moving, and transporting their cupcakes and/or cakes. Once an order has been collected by the customer from the premises, the customer accepts responsibility for their transport. I cannot give refunds if there has been damage during transport by customer. If an order is not collected by a customer at a scheduled pick up time, Cupcake Garden will not provide a refund for the order. Once cupcakes and/or cakes have been picked up by your or your representative, it is considered that you have “accepted” in all their form, style, colour and design. Refunds requested due to decorating style, colour or general design will not be honoured. Refunds requested due to quality of flavour is at my discretion based on the returned cupcakes/cake. No refund will be given for cupcakes/cakes that have been consumed. Refunds are given at my discretion and in accordance to my policies above. All refunds are given as shop credit. No cash refunds. I appreciate your understanding of my policies in regard to refund and cancellations.

All the cusomers can pay via Visa card, Master Card, Paypal, Twint and Bank Transfer. Payment needs to be done the same day as your order.

I offer some cupcakes and cakes flavour which do not have gluten, eggs and peanuts as direct ingredients but I operate in a kitchen that handles wheat gluten, nuts, eggs, milk and other allergens so there maybe traces of these ingredients in the cakes. If severely allergic, I suggest to err on the side of caution and not eat my products. I take good care in choosing quality ingredients for the products but are not responsible for allergic reactions these ingredients may cause.

If you are coeliac, I would feel uncomfortable advising that my gluten-free cupcakes are safe for consumption for those with coeliac disease as there could be the chance of cross-contamination because my regular cupcakes are made on the same day as the ‘free-from’ range.