RETURNS AND REFUNDS
Shipping Policy
Cupcake garden offers a delivery service that will guarantee a customer’s order arriving in condition as intended by Cupcake garden. Cupcake garden will repair or remedy any damage, if it occurs in transit with the Cupcake Garden Delivery Service. Cupcake garden's courier service will take all reasonable measures to deliver products on or before the time for delivery set out in my order confirmation. Cupcake Garden cannot guarantee delivery time due to factors outside our control, such as heavy traffic. Courier drivers will not be able to wait at delivery locations, if there is no authorised person to receive the order. Customers must ensure a person is available to receive the delivery. If there is no person to receive the product, the courier will exercise reasonable care in leaving the product in a safe place (i.e. sheltered area if applicable) at the delivery place. In the event where the courier arrives at the delivery location and is not able to leave the product, the courier will return the product to Cupcake Garden premises, at the customer’s expense. Once product is delivered, Cupcake Garden releases all responsibility for the condition of the product and will not provide refund for any damage or missing product after delivery.
Cupcake Garden will not be held responsible for the condition of an order once the product has been received by the venue.
Delivery fees are based on location and only available within the Lake Zurich area. Cupcake garde deliveries are sent from Kusnacht ZH.
Return & Change Policy
Cupcake garden tries to accommodate changes to the order as best it can, however, changes are permissible to an order up to 2 days prior to the scheduled pick up or delivery. Cupcake garden cannot guarantee that alternative cake flavours, icing colours, styling elements that appear on the finished cupcakes and cakes will be available. All changes must be in writing.
Customers are entitled to a repair, replacement or in some cases, a refund only when a product is not acceptable quality. Cupcake garden is not responsible for damage that may occur to an order after pick up or delivery. Cupcake garden takes all care and effort to ensure the integrity and the quality of all the products. All orders that leave Cupcake garden's kitchen are created with highest care possible. Once an order is received by a customer from the Cupcake garden premises, Cupcake garden relinquish all responsibility for an order’s condition and appearance. It is the customer’s responsibility to exercise care when carrying moving, and transporting their cupcakes and/or cakes. Once an order has been collected by the customer from the premises, the customer accepts responsibility for their transport. I cannot give refunds if there has been damage during transport by customer.
If an order is not collected by a customer at a scheduled pick up time, Cupcake Garden will not provide a refund for the order.
Once cupcakes and/or cakes have been picked up by your or your representative, it is considered that you have “accepted” in all their form, style, colour and design.
Refunds requested due to decorating style, colour or general design will not be honoured. Refunds requested due to quality of flavour is at my discretion based on the returned cupcakes/cake. No refund will be given for cupcakes/cakes that have been consumed.
All refunds are given as shop credit. No cash refunds.
I appreciate your understanding of Cupcake garden policies in regard to refund and cancellations.