TERMS AND CONDITIONS
Order Policy
By purchasing one of Cupcake garden's products, you are agreeing to the following terms.
Online orders can be placed with at least 2 business days’ notice, subject to the availability. All orders require full payment at the time of ordering. All orders including online or by phone require full payment at the time of ordering.
Cupcake garden accepts Visa, MasterCard, Twint and Paypal.
Cupcake garden offers pick up orders at Kusnacht or delivery within Lake Zurich area for extra charge.
Cut off time for online orders (delivery and pick up) is 1.30pm 2 days before. However, you may call to check if you can place your last minute orders, subject our baking schedule availability.
Cupcake garden reserves the right not to accept an order.
Cupcake garden tries to accommodate changes to the order as best as Cupcake garden can, however, changes are permissible to an order up to 2 days prior to the scheduled pick up or delivery. Cupcake garden cannot guarantee that alternative cake flavours, icing colours, styling elements that appear on the finished cupcakes and cakes will be available. All changes must be in writing
Thank you for choosing Cupcake Garden!
Privacy & Safety
At Cupcake Garden, we take your privacy and safety seriously. I use industry-standard security measures to protect your personal information and ensure that your online transactions are safe and secure. We will never share your information with third parties without your consent.
When you place an order with Cupcake garden, we collect the information we need to process your order and deliver your cupcakes. This includes your name, address, email address, and payment information. Cupcake garden may also use this information to send you updates about your order or to contact you if we have any questions about your order.
If you have any questions or concerns about our privacy and safety policies, please don't hesitate to contact cupcakegarden.ch@gmail.com or +41 79 191 41 66.
Order Cancelation
Cupcake garden does its best in fulfilling requirements and requests of our valued customers. However, Cupcake garden has restrictions on cancellations policy.
NO refunds will be provided for orders that are cancelled with less than 2 days-notice due to costs incurred by the initiation of an order. This includes cancellation for change of mind, act’s of god and other unforeseeable events.
Main reasons for this policy:
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All cupcakes and cakes are made from the finest ingredients and are lovingly hand-made. Each order is meticulously prepared and created and this requires time. For me to manage the baking schedule efficiently, I order ingredients and make necessary preparations for the cupcakes and cakes in advance.
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Cupcake garden's baking calendar fills up quickly and is on a first come first serve basis. If you cancel your order, in addition to the labour incurred to prepare your order, your order has taken up the baking time that could have otherwise been given to another customer resulting from me losing on both orders.
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Your special order includes special elements in the design or decoration that we may not be able to sell at our retail shop. In the event that you cancel your order, we are left with a customised cupcake(s)/cake(s).
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All cancellation refunds are subject to a 20% fee to cover cost and time incurred by the initiation of an order. All order cancellations must be submitted in writing to cupcakegarden.ch@gmail.com. All refunds are at the discretion of Cupcake garden. Refunds are given as bakery credits. No cash refunds!
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Bank transfer